|
 |
|
|
Legal and RegulatoryStatement of Consumer Rights The Canadian Radio-television and Telecommunications Commission (the CRTC), the federal body responsible for regulating your telephone service, offers you this guide to help you to understand your rights with respect to local home phone services regulated by the CRTC.
Here you will find our agreements for using many of our services.
Bell Aliant is committed to being a responsible network citizen. To assist us in protecting the usefulness and enjoyment of the Internet for our members and for other users, we advise you read the following document outlining our policies on network abuse. The activities described below constitute violations of the Bell Aliant Service Agreements that may result in the loss of your service.
Bell Aliant Regional Communications, L.P. ("Bell Aliant") provides the BellAliant.net website (the "Site"), subject to your compliance with the terms and conditions contained in this Legal Notice.
The Bell Aliant tariffs contain the most recent rates, charges, terms and conditions applicable to the various services, offered by the Organization. These services are regulated and approved by the Canadian Radio-television and Telecommunications Commission (CRTC).
Various rulings and regulatory documents from the Canadian Radio-television and telecommunications Commission (CRTC) which will impact Bell Aliant customers.
The Canadian Radio-television and Telecommunications Commission (CRTC) considers that a certain amount of information with respect to key Bell Aliant Central Offices must be made publicly available and kept up-to-date to help Interconnecting Carriers (ICs) plan their activities.
The National Do Not Call List is designed to reduce the number of unwanted telemarketing calls and faxes Canadians receive. You can register your home telephone, cellular and fax number(s) on this list.
At Bell Aliant our customers come first. We are here to help you. Call 1 866 425-4268 and speak to a customer service representative who will be happy to assist you. Situation not resolved? Ask to speak to a Customer Service and Sales manager. Your customer service representative will gladly transfer you directly or you may write to: Bell Aliant Customer Service PO Box 1430 Saint John, NB E2L 4K2.
CCTS is an agency independent of the telecommunications industry, whose mandate is to resolve complaints of individual and small business retail customers about their telecommunications services. If you have a complaint about your services, including local or long distance telephone service, wireless telephone service, or Internet service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.
|
